[Resolved] Safexpress — Poor Customer care, unprofessional behaviour and false promises

Neeraj1608

from Delhi, Delhi

Address:	New Delhi, Delhi, 110075
Website:	safexpress.com

A consignment was booked in my name from Hyderabad to Delhi (12th October) under AWB#80207775. As per them it takes 10 days to get it delivered. I somehow accpeted that (repenting that now). I receive a call on 20th during working hours for the delivery. I asked them to deliver only after 3 p.m.. (received call from mobile no. [protected]). It is 2 days i am still trying to follow up. The website says a delivery was attempted. How can they term it as delivery???

I call their customer care and logged a call to expedite. I asked for the ticket number and i was promised the ticket number on phone. It is more 4 hours and i am still waiting for the ticket number. (Forget the delivery or the update on delivery).

Very poor levels of service delivery.

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Nov 23, 2016

Complaint marked as Resolved

Safexpress customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2016

Safexpress Customer Care's response We are extreamly sorry for the inconvenience, we are forwarding your complaint to concern dept. It will be resolved on highest priority.

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Comments

vipin singh radisson

from Mumbai, Maharashtra

We have received a docket - [protected] 2 boxes on[protected] . we got breakage of 6 pcs out of 72 pcs its approx cost rs - 1400/-
we required reimbursement for it