Safexpress — Received Damaged product

I had taken logistic service of Safexpress to deliver my household items from Silchar (Assam) to Uttarpara (West Bengal) on 2nd May 2022 (Way Bill no:[protected]. I've received the consignment on 10th May 2022. During the time of the delivery I have found that my water purifier's cartoon was partially opened & the outer portion was severely damaged. I have mentioned the damage details in the challan copy on that day & also shared the details via whatsapp to Mr Javed Asrar Ahmed (Area Manager) on 19th May 2022. I have also lodged a complaint in your toll free no ([protected]) on 07th June 2022. But it's very unfortunate that no response has been received from their end.