Safexpress — Unprofessional services and late delivery

Address:

Bangalore, Karnataka

This is regarding WayBill Number 42896732. The consignment was booked from Nasik on 22/06/2015 and reached Bangalore on 24/06/2015. But it has taken ages for Safexpress to deliver the item within Bangalore. I have done multiple follow ups with Bangalore Branch office in Peenya (+91-[protected]) and they have had new excuse every time I've called them to know the status. 1. Consignment reached Bangalore on 24/06, but was kept in Bangalore Whitefield office till 26th evening and then dispatched to Peenya office. Can you explain why it takes 3 days to transfer the item which is about 30-35 kms within the city? I hope you've moved away from bullock cart age! 2. No delivery on Saturday or Sunday - Are you not charging enough to not have the services available on Saturday atleast? After following up on Friday (26/06), I was promised by Peenya office agent that the items would be delivered on Monday (29/06). But with habitual attitude of delaying, I was given excuse that the entry was not made and hence the item would be dispatched on second round of delivery. With keeping my faith on, the second round of delivery was also missed because the vehicle got stuck in traffic! Wonderful to know 'the leader among Top Logistic Companies in India' does not have a back up vehicle to deliver consignment on time. 3. It has now been 7 days since the consignment has reached Bangalore and not delivered to me. I was again promised by the Peenya office agent that my consignment will be given priority today and will be dispatched in the morning slot. But with the predictable dismal services, the delivery was pushed to second slot. Even after following up with them now, they have another excuse ready that the vehicle has met with an accident and are extremely sorry for the delay since the item cannot be delivered today. Guess I should be the one who should apologies for choosing Safexpress services. It has caused me reputational loss as these items were meant for business purpose and I had committed to deliver these on Sunday (28/06).