Sagar — excess charges

Address:

AT BHUYANE POST KARANJAD TAL SATANA, BAGLAN DIST NASHIK, Address3, Nashik, Maharashtra, 423301

Dear Team, on 21 December 2019 i was charged for rupees 210 from my fastag account for return journey from satana to Nashik . The normal charges are 60 rupees for return journey. I have received Fastag through HDFC bank but neither bank personnel nor the toll plaza person informed me about the documents need to submitted to avoid such excess charge. I have paid the bank fee and fastag fee through my account and after 15 to 20 days later I received my Fastag card. If there was some discrepancy about documents then why nobody informed me or communicated with me regarding the same. I request you to kindly refund the excess amount deducted from my fastag account