Sahara Packers And Movers — regarding damage to goods

I recently hired sahara packers & movers through urbanclap which is suppose to be a separate closed container. But i noticed a very unprofessional service from them. They have actually shifted the goods to another vehicle for which i have a proof. On taking insurance for the all household goods to be transported, they have damaged few items and also not willing to pay for it now. The person who runs this packers & movers is mr. Ravi kaushik and he is being irresponsible and not picking up the calls. He just shows off to be a very responsible person until customer hire them but he isn’t actually. This packers & movers is definitely not be recommended as he gives a false assurance. And i hope urbanclap team will look upon this matter.