Sahara Packers And Movers — unprofessional and fleecing customers after picking up the goods

We recently hired sahara packers and movers company to ship our goods from delhi to bangalore. Mr sandeep who was the contact person seemed very nice in the beginning while getting the business. But his and his company's true colours came up immediately after goods were loaded in the truck.

Mr sandeep claimed to be expert in professional loading of truck but the furniture was basically dumped inside the truck unprofessionally (See pics).

Our deal was 50% advance and 50% within 10 days of delivery. Truck was supposed to leave immediately on 6th november (Before diwali) and was committed to reach bangalore on 9th. On sandeep’s assurance, we immediately paid 50% advance and were expecting truck to reach on time as committed. But to our surprise, the truck driver took our goods and went to his native home in rajasthan and spent 2 nights at home. When we contacted sahara they started saying that we should immediately pay balance 50% and also for the insurance amount (Which we never asked them to do) in order the truck to reach its destination.

We asked them to provide us the insurance company’s receipt but they refused and started threatening us that if we do not pay the insurance amount of 3% and the balance 50% payment the truck won’t enter bangalore. When we contacted the owner of the company he was even more rude and told us that he won’t let the truck move unless we pay for insurance 3% (Without any proof of insurance). Since we were stuck and had no choice but to pay the full amount including insurance on 11th november. Here again we were assured that truck will reach our site within 2 hours of payment but truck did not reach till 13th november.

On unloading the goods we found several chairs and sofa damaged (See pic). We asked sahara to get us the claim for these since they were insured, the reply we got from sahara was the the truck did not catch fire and nor there was any accident so we can’t ask for any claim. Basically they cheated us and did not do any insurance but charged us 3% of the value of goods.

Sahara relocation packers and movers is one of the most unprofessional company we have ever come across and above all they are cheats and rude bunch of people. Do not deal with them.