Sai Service Station — Poor delivery in servicing

Address:

400092

I had given my vehicle for servicing on friday morning and it was assured to me that i will get it back by evening but i got no intimation about vehicle from your side. around 8 pm i had called on landline and enquired about my vehicle, the person on the phone told me that he wil check and call me back but then also no response. after that at 8.30 pm i called a cell number of service advisor and then he says me aapke gaadi ke aage se noise aa raha hai so gaadi nahi diya.

this is totally bull #### why dont you inform me in prior??
i had my scheduled appointments. without my car how am i suppose to go ??
then he lied that my phone was not reachable and all