Sangamre — I ordered a neak earphone but not received

I ordered a neak earphone
And the email received like0:-
Dear Sagar,

Your transaction with KISHOR NIMBABHAI PATIL was successful

Transaction ID: pay_62e23ee84d4de_74304
Merchant: KISHOR NIMBABHAI PATIL
Amount Paid: 199.00
Order Date:[protected]:16:55
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact KISHOR NIMBABHAI PATIL

Thanks and Regards,
PayU on behalf of KISHOR NIMBABHAI PATIL
payu
I ordered this on 28th july but not received yet.
Please help me