Sanjana Travels — Bus delay

I have booked bus from Bangalore to bidar sanjana travels, bus suppose to departure at7:45 from Yeswantpur but arrived 8:15. Worst service ever I see in the last 10 yr in my experience there is no window lock system, usually I used to book pavit, pooja, vrl, srs service is better than Sanjna. As per web site booking timings bus suppose to reach bidar At 8:30 but bus that time lying in Shapur. Time is so precious. If not able to reach on time need to return money to all passengers this is knowingly doing cheating sanjana travels. Finally reached bidar 12 😠👹