Sankara Nethralaya — Careless behaviour about patient

Address:

Kolkata, West Bengal, 700099

I am sudipta sau. I have sent my grand mother to sankara nathralaya for eye operation on 11.11.2013 with my family member. Her name parul bala sau. Mrd no. 2762374. They admit her on that day, they said it would be stay 2-3 days. My family member wanted to be stay with her, but the management are refused to stay there at night. That night my grand father broken his right leg in the bathroom, but nooter nurse or doctor are there, next day they are calling me and say that its their fault but as it was a eye clinic, i should treatment her outside but they are promised to pay whole expenses. They released her on 13.11.2013. As they say we treated her at anurshing home. And submit the bill of nurshing home to sankara nethralaya. But still now when i contact with them they just say you will got the money later. I have not get any posative response from themselves.