Sankara Nethralaya — Sankara Netralaya (New town, Kolkata)I am complaining about the insincere and very poor service of their opticals department

Address:	Newton, Kolkata
Website:	sankaranethralaya.org/sn-kolkata.html

I purchased a pair of power spectacle for my 2 years old son. I paid everything while ordering on 16 October 2020 and they promised a home delivery (which is just at a distance of 5-7 kms). The product is yet not delivered and today is 1 Nov 2020. When enquired in New town Sankara Netralaya, they provided me a tracking ID and asked to do it myself. While tracking the ID with their logistic partner, that company just kept on making excuses.

I want a strict action against them