Saraf Furniture / Insaraf.com — Non-delivery and No refunds

Cherian M

Aug 29, 2021

Address:

Hyderabad

These guys took 38999 for a bedroom cot with 3 week estimated delivery. Its been 3 delays and 2 months after, still no cot. I'd bought it for a housewarming but since these guys decided to cheat, I had to buy locally.

Their customer service keeps saying "Sorry this has never happened to us. Your satisfaction is our priority" but that is plain BS. Purely a stalling tactic so that you get tired of calling and decide to give up. They've been made profiles about having 600 Cr turnover, all BS again. Please do not waste your hard earned money on these people. From start to finish, frauds

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Comments

Cherian M

Oct 22, 2021

It has now been more than 4 months since I placed the order. For the last two months, I have continuously been asking them to refund my 39000 rupees back as per the provisions of Consumer Affairs Act 2019. I have sent multiple emails in this regard asking them to refund the money back especially since they're a "multi-mullion dollar business front". But Insaraf just does not seem to care.

4 months after I've placed the order, Im now convinced that Insaraf.com is an online scam website that is still up and running, cheating consumers of their hard earned money each passing day. They have neither shipped my purchase (which I subsequently bought locally because of Insaraf cheating), nor have they made any refund despite the laws being clear on their obligations to refund within a month.

39k Rupees is no small amount and it pains me as to how some o[censored]s have to work hours while Insaraf is able to cheat such large amounts of[censored]nassuming consumers without any effort.