[Resolved]  Saravana Stores — To Exchange the product

We have bought a remote helicopter product just a day back . And the product is not functioning properly just in a day . When we reached the store they are refusing to take it back.. what will we do with the defective product now? And it's the executive responsibility to check the product before giving it to us..We are buying it for money.. And it should be worth it.. People out there are not even ready to listed in. As per the return policy rule mentioned in your portal -

Return Policy
If for some reason you are not entirely satisfied with your product, Saravana Selvarathnam glad to sort out the problem or exchange the product.

Please see below for the terms and conditions of our exchange policies

30 Day Exchange and Money Back policy: If you are not satisfied with your product, you could write us return it within 30 days of receipt for a refund or exchange on the full Invoice value. You can return any of our products except for products that have been customized for you.

Is that above are only fancy words mentioned.. Why the norms mentioned is not in practice when we reach out to the shop. If this is not followed then why you are updating it in your portal?

And there is no respect for the customers. Very badly treating people.