Sare Homes — Springview heights

Address:	Gurgaon, Haryana
Website:	www.saregroup.com

To whomsoever it May Concern Respected Sir, This is in reference to the purchase of flat in with below details: Property Name: Springview Heights, Ghaziabad SARE HOMES Name of the owner: Ms. Sapna Maggu Flat Number: F-307 Booking date: 14th July 2014 I would like to bring to your kinds notice that we have been kept in dark with false promises offered from day 1 on the entire deal. Currently we are so much frustrated with the way customer is being handled by the representatives that it has forced me to write to you directly in the hope of some corrective steps that will be implemented. To give you the list of false commitments given is as follows: 1. First thing was the person dealing with us on site: Unfortunately he represented himself as a SARE HOMES employee and never shared his original identity (the person we dealt with is Mr. Nishant, + 91 [protected] who is actually an employee of a real estate firm “BEST VALUE REAL ESTATE” . False representation on behalf of the company is a case of CHEATING 2. At the time of the dealing he promised a discount of amount INR 1, 80, 000 which according to him was supposed to be paid in two installments by SARE i.e., as soon as our first two payments hit the builder which was again a false commitment as one this was supposed to be given by the real estate company which we came to know later and secondly the second installment is still pending and there is no confirmation on the same. From your sales and CRM team Mr. Amit Sayal (+ 91 [protected]) and Mr. Mohit (+ 91 [protected]) are completely aware of the case but are not of any help. 3. While paying the discount amount a TDS amount is deducted but no certificate is issued then why this deduction, another way of cheating the customer in the name of TDS deduction 4. This project was on subvention scheme and we were told that till possession no EMI will start, even though when we checked this at the time of booking itself about the date specified in the contract we were told that an extension letter will be provided by SARE so not to worry but once again a false commitment as we have received a notification from bank on submission of PRE EMI What we want: 1. Blacklisting of Real Estate firm as they are spoiling name of a reputed company by committing on behalf of the company 2. TDS certificate to be issued without any delays 3. Discount amount to be settled immediately 4. Extension letter to be issued so that no PRE EMI is deducted from our account. I believe that such a big and esteemed group like SARE is conscious about the fair way of dealing with their end customers hence I am assuming that a strict and immediate action will be taken by the company and we shall be kept informed on the proceedings. You can reach us at + 91 [protected] for any other information desired. If we don’t hear back from the company on resolving the matter in next 7 days i.e., by Jan 15 2016 then we will be forced to take other action. Look forward to resolving the same. Yours sincerely, Sanjeev Maggu/Sapna Maggu