[Resolved]  Sarf Trading — Complain for Mobile

Address:

Dadra and Nagar Haveli, Dadra and Nagar Haveli

Dear Sir/Madam, this is the complain against Ebay that, I was purchased Sony Xperia Z3 from Ebay. Yesterday I received this. When I unseal the pack there does not have the volume key pad on the mobile. I have mailed to both ebay and their seller. But, not getting any response. When the seller(Sarf Trading) listen this they directly disconnect the phone and avoid to receive the calls. This is not the proper way to attend the custmer complaint. I awaited for 20-25 minutes in Q with ebay care more than 5 times. kindly, confirm me how can I replace this??????