Sarf Trading — service center deny to take phone as it is not original mi company phone

Address:

Surat, Gujarat, 395006

Dear team.
I had bough xiomi redmi 4a dual 16 gb 2gb grey
[protected]
Due to some technical preoblm i was going for local surat based mi center. They are deny that this is not mi original phone hence not possible to aceept.
I had phone on 02/08/2017 with a name of parul chovatiya
Order no.[protected]
Please confirm based on given model and order no should it original or not? If it is original then y mi center deny to accept it and resolve the issue.
Its really afraid me if this trusted site and seller selling this type of fraud products.
Let me clarify by reply to this complainant else i will directly complainant at ebay complainant.

Please help me to resolve the issue