| Address: | A-21 ,OPP. metro pillar No- 403 , vishal Enclave, rajouri garden, Delhi - 27 |
This is to inform you that i have purchased the air conditioner on 15/04/2021 from sargam electronics rajouri garden ( A-21 opp metro pillar No -403, vishal Enclave, rajouri garden Delhi 27)
At the time of purchase i have seen that the sargam staff was packing the display AC of hitachi RAW318HEDO . I have asked them that why are you giving me this AC which is in the showroom display then the sales man said that No sir we are not giving you this AC you will get new one from godown .
Then it was delivered me on same date at 15/04/2021 at 8:30pm i have recognized that the Ac box was not sealed as the seal was broken . at the next day the installation man visited to my home at 16/04/2021 at 9 am in morning. When he unpacked the AC i come to know that the AC which was delivered to me that is the same display AC which i have seen in showroom. Then i called to the sales man name - VIJAY KUMAR GUPTA . NUMBER - 971XXXX. he again said that No sir we have send you the fresh AC from the godown and
after the installation was done the AC suddenly started making the noise the installation man switch of the AC and the check it and he hammered the ac from the down then he turned on the AC the AC started.
Now after that i am facing the issues with the AC that it not cooling and making the noise.
And today 26/04/2021 at night 11.30 pm the AC start making the very very bad noise which can't be tolerated so i switch off . I want the replacement of this AC and take action against that employee VIJAY KUMAR GUPTA .
Kindly look into this matter and resolve it as soon as possible. I have also attached the copy of my bill. I have the video also while making the abrupt noise.
https://drive.google.com/file/d/1_b25eSoUhirQ3Avh1bTdZjHokvkGuBtS/view?usp=drive...⇄
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