[Resolved]  Saurashtra University — Saurashtra University / Exam Department Staff - Careless Management and Delay in Document Processing

Address:

Rajkot, Gujarat

Dear Sir/ Madam, The complain is regarding a big delay in issuance of certificates or documents by Saurashtra University, Rajkot, Gujarat. I had applied for following certificates or documents, approximately one and half month ago, with necessary documents and fees paid by demand draft as per university rule (Application sent via courier). (1) Transcript (2) Verified Marksheets (3) Rank Certificate (4) English Medium Language Certificate Please note that Saurashtra University's Examination department is responsible for issuing these documents. Even after 45 days, I have not received these documents or not any response from the responsible staff. As I am physically disable with 80% disability and I am living far from Rajkot-Gujarat, I asked one of my local friend in Rajkot to manage this matter. But, all the time, he receives similar response that "We need to check the record". One more issue is that I am not able to contact the responsible person directly either, he does not receive the call or, most of the times, examination section phone lines are out of service. (You will be luckiest person in India, if you could connect with responsible staff member in Exam Department). I would appreciate if you could help me to receive these documents as it's very important for me for a specific official process and it's extremely difficult for me to manage it personally because of physical disability. Thanks and Regards, Milan Sheta