SBI — amount debited for transaction that I haven't done

Address:

Chennai, Tamil Nadu

My husband's amount had been debited today for two times and the customer care is not even responding properly. 1st time 24k and next it was 20k that too consecutively. Please anyone kindly help us here. This money we had is something for an emergency. Very worst and poor service i have ever seen. Who will be responsible for this theft now. Anyone here let me know what could be done. Also i had registered complaints but it seems they need 90 days. Atleast let me know whether we will get that stolen amount or not. We are very much irritated because of this and how it is possible to someone withdraw amount from atm if we are having atm card with us. What kind of security that you are providing to people.