SBI — atm card replacement charge of rs.345/-

Hello sir/madam,

I had received an email from sbi advising me that old magnetic strip cards will be deactivated and hence need to apply for electronic chip debit cards with improved security features.

Since i was using my first debit card (Issued at the time i opened my salary account in sbi in the year 2006 and it had no expiry date), i applied for a replacement card at my home branch and got my card replaced. However, i realised that rs.345/- has been debited from my savings account on 2nd sep'17 with a description "debit trf to atm card replacement charges."

I was never advised of this charge (Neither at the branch, nor in the email) moreover, this was not a replacement card requested due to my previous card being lost/damaged. I applied for the card as per sbi's advise to avoid being in a situation where my card is deactivated and i have no option to withdraw cash/make payments using my debit card.

Most of the debit cards expire in 5 yrs and a replacement card is issued free of cost by the banks (Only annual maintenance fee is charged as applicable).

I believe it is unfair to charge me 345inr for replacement card when it is my first replacement in the last 11 years and this was only initiated because of an email received from sbi advising "all magnetic strip debit cards would be deactivated"

Can you please help in reversing the charge?

I also tried contacting customer care on[protected] today (An hour ago) and the representative anup advised me that all replacement cards are charged and that's the only information he has. He denied to get a supervisor online and provided me this email address to contact: gm. [protected]@sbi.co.in.

I had sent the above email on 18th sep'17 but got no response. I wasn't aware of this forum back then. So i had given up.

Amith kumar g
Sb account holder in manipal branch.
Email : [protected]@gmail.com (Preferred method of contact)
Ph: [protected]