[Resolved]  Sbi Cards & Payment Services Private Limited — Fraudulent transaction in my card

Address:

Mumbai City, Maharashtra

Dear Sir, My Credit Card No.[protected] Name- Mrs. Leena Kumari I wish to state that i am holding SBI CARD with no.[protected]. On 12th Feb 2013 at 03.27 a.m. i got message at my mobile that 3 times transactions have been made as follows 1. Rs.8019.73 at CVS PHARMACY 2.Rs.6521.82 at CVS PHARMACY 3.Rs.6521.82 at CVS PHARMACY Since these transactions have not made by me I have filed complain with the company regarding such and asked them to block the card. I have filed the complain and received acknowledgement. I have talked over phone various times to the company representatives and always they have advised to look into the matter. However the same never happens. My complain no.MQ[protected] dt. 12.02.2013(Company ack received on 12/02/2013). Disputed transaction form sent on 20/02/2013 ( Ack received on 27/02/2013) Reminder sent on 23/08/2013 (Ack. received on 23/08/2013 both from Nodal officer & feedback desk). Last E-mail sent on 25.02.2014. Now the company is telling the following. "We wish to share with you that in the event of non-receipt of the communication within 70 days from the date of transaction we were unable to take up the matter further since this is a time bound activity as per VISA." When I have told that I am having all the proof of making complain within the stipulated time, now the company is silent and not responding my e-mail. My humble request is to look in to the matter and instruct the company for reversal of all the interest and charges debited by the company on account of these transactions. Regards. Mrs. Leena Kumari Branch Manager, State Bank of Travancore Borivali(West) Branch Contact No.[protected]