[Resolved]  SBI Credit Card Department — Upgradation of credit card

Address:600045

I have SBI Credit Card, I received a call from this Mob no.([protected]) from Master and Visa Verification Department at SBI on 14-Jan-2016. He (executive) told me that SBI Bank will Issue a new master Micro Chip Card on behalf of my existing Credit card. So first Bank Debit the charge of Rs.-9000 (Same is already been debited) but he assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. I was hesitating to provide OTP but somehow i given OTP. immediately my account got debited with Rs.9000. I immediately realized somthing fraud happened and I reacted quickly to reach SBI. I given the whole scene to them and got my card blocked. Thea transaction is yet to be claimed by the merchant. They SBI told me that I would raise complaint when the transaction is caimed for settlement.
they knew my all details like reward points, credit card number, credit limit etc..
Please help me how to get refund and how to block those vulgar guys
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Aug 6, 2021
Complaint marked as Resolved 
State Bank of India [SBI] customer support has been notified about the posted complaint.
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Dear Customer,


We would love to get in touch with you and address the issue, request you to please mail us your contact or card details at [protected]@sbicard.com mentioning reference number 010792 in your mail to enable us to address your concern on priority.
Dear Customer,

We are waiting for your mail to take further action. Please mail us the additional documents/information at [protected]@sbicard.com at the earliest.

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