[Resolved]  SBI Credit Card — Fraudulent Transaction from my credit card.

Address:

New Delhi, Delhi

2 fraudulent transactions were made on my SBI gold and more credit card of amount INR 29, 188.49 each which sums up to be INR 58, 376.98 at Target, Canada. The card was blocked by SBI itself on suspicion of fraud. I received the emails from the bank about the transactions which I saw in 3 hours from which the transactions were made. I called the bank immediately. I lodged a FIR with the New York Police Department the same day as I am visiting USA now. I submitted the dispute form, copy of my passport and the credit card scanned image to the bank as asked. Later I was told these transactions were in store transactions. Bank gave me a temporary credit which they revised again. I did not get acknowledgment that they got my documents. After several calls and emails yesterday one of the representative told that the case has been resolved against me and I have to pay the amount. Again in evening when i talked to a different representative he said the case is still open. I have never been to Canada and I didn't do the transactions. I am not receiving any update about the case from the bank which they said they will send to my registered email address. The customer service of SBI sucks and they are not at all helping their customers. Since I am out of india now can I file complain to RBI Ombudsman? What must I do? Please help