SBI Credit Card — FRAUDULENT TRANSACTION MADE ON MY SBI CREDIT CARD

Address:

Hyderabad, Andhra Pradesh

Myself Md Kamil Hussain holding SBI credit card ([protected]) received telephone call on 20th December 2014 on my mobile no. [protected] on behalf of SBI offering SBI discount card along with some gifts. (Merchant - gifts8home_PayTM MUMBA IN) The fraud person on phone introduced herself as Rahul Sharma from SBI and provided my name and card no printed on my card details mentioned above. How SBI Card can share such kind of sensitive information with anybody. He also explained me the offer and asked me to provide required details to other person to process the request. After some time other person from SBI has called on my phone and explain the same offer and asked me to provide OTP No. which I have received on phone. I have asked him why does he need that so he told me it is required to process the request to offer the discount card and mentioned gifts. Hence I have provided the same to him and I got the SMS from SBI mentioning the transaction of 8800/- Rs on my account. Later on when I contacted SBI customer care they told me it was Fraud call and submit the despute form on your ID. It was surprising to see the transaction on my SBI credit card without my validation and approval. I immediately called SBI Call center to get the current status of the case. they are telling m I need to pay the amount.The fraud person on phone introduced herself as Rahul Sharma from SBI and provided my name and card no printed on my card details mentioned above. How they can share such kind of sensitive information with anybody. I didn’t get any call or mail on the investigation status or update. I was not really sure if I am getting the correct feedback from SBI customer care on my case. (Request No[protected] These are things happened and now I am in total confusion where my case stand and how to proceed. Requesting you to look into this and help me to come out of this. As I mentioned I am one of the prudent and satisfied customer of SBI customer till today. I paid all my dues without any default or any issues. Now if you notice these fraud transactions which has come as a bolt from the blue, were made on some Paytm site where I not at all connected I have no connections on this. Moreover I immediately called SBI call center and blocked my card. This is purely a fraud transaction where no single penny of this money has been utilized by me. Yours faithfully, Md Kamil Hussain.