SBI Credit Card — sbi credit card blocked without my consent

Address:

Kanyakumari, Tamil Nadu

I have paid rs 20000 credit card bill on october 2 of 2019, but the sbi card provider has blocked my card without my consent and valid reason as my credit limit is more than rs 18700 from which i have used rs 1000 after the payment of this transaction, suddenly i received a message stating that your sbi credit card is blocked due to suspicious activity, which was not a suspicious one, since i only did the transaction, my concern is that the card back end team who blocked the card should have called me and asked about the so-called suspicious activity by them and made a conclusion whether the transaction was done by the card holder or by someone else who is not authorized. For your information this is the second time within a few days time frame the sbi credit card back end team had blocked my card without valid reason and my consent. Kindly reactivate my card swiftly and allow me to use the same without any hindrance until i am using the card as per the sbi card norms and terms and conditions. Else i will be forced to forward this grievance to the rbi banking ombudsman for the justice as i have been mentally and emotionally harassed by the irresponsible and blunder done by the sbi credit card back end team. Hope you resolve this issue quickly and make sure that this sort of blunder mistakes never happen again from the credit card back end team hereafter. Note: the sbi credit card back end team has stated that the customer that is i have sent a sms to block the card, which is completely baseless and factually false for which i have the evidence. Thank you aqueenas annlin j

On fri, oct 4, 2019, 08:49 sbi card