SBI Credit Card — settlement and reversal problem

Address:

B-403, New Ashok Nagar, New Delhi, Delhi, 110096

Dear,

1 - i have one wrong debit from sbi for the amount 9999/_ which is not reverse. After following so many times and even after so many mail i do not get revert. After frustration i have decide to close the card and settle i call customer care and ask for the settlement it was time of november month 2018.

Your person came took 7 thousand i have receipt. And promised your wrong deduction money will reverse in 10 days then we will settle your card for 20k. Means 10 reverse and 10 cash.in which 7k i have that time. But after someday i tried to call him and ask status his no was not reachable

2, 3 month next followed by someone took 4 k no result..

Again i have paid 10k but still your people are not reverting i have been harassed lot by your collection team...

I have all the details attaching you that last payment slip and settlement letter given by your team said not nobody will called..

Still i am getting calls after making payment also. I want your to please help.

I have been harassed lot from sbi and now left job from last 3 month came to home town just bcz your collection team threatening calls unnecessary..

I was ready to make payment and i did but your team didn't settle my card now i will not pay anything i want you to please help in this.

I am keeping rbi also in a loop for further communication..

Close my card and finish i do not want to pay anything and do not have money to pay..

I[censored] will not take my call i will take police help in this i have all the record and all the prove of payment and all the whatssp chat screen shot.

I humbly request to do justice and save me from shark like grip of sbi cards.