SBI — For regularisation of family pension post pensioner's death overdue/denied since December 2017

Following are the two people called my father over phone:
1. CPPC - Kathakoli Mondal - Phone :[protected]
2. Mohan Kumar, SBI Kasba Branch
Phone :[protected]

Below is another response when communicated:

To: [protected]@gmail.com
Cc: wb.[protected]@gmail.com
Sent: Thursday, October 27, 2022 at 10:28:40 PM GMT+5:30

Subject: For regularisation of family pension post pensioner's death overdue/denied since December 2017

Respected Madam/Sir,

This is to inform you that till date NO RELIEF has been provided to my father, who is an octogenarian.

Mr. Soumitra Dasgupta from Grievance Redressal Cell, CMO, GoWB on April 29, 2022 informed me through his SMS (mobile number [protected]) that:

“As informed by State Bank of India, the name of the deceased in the PPO is Geeta Sarkar and that in the death certificate is Geeta Som. Hence, either of the documents must be rectified for further processing of the application. Thereafter, a copy of the amended PPO/Death certificate and Family Pensioner Application should be submitted to SBI Kasba Br for onward submission to CPPC for processing. Accordingly you may take appropriate action at your end.”

SBI CENTRALISED PENSION PROCESSING CENTRE
SAMRIDDHI BHAVAN, 1 STRAND ROAD, 8TH FLOOR
KOLKATA
District: CALCUTTA
State: WEST BENGAL
Pincode - 700001

This cannot be an excuse that since my mother's death certificate displays Geeta Som and her PPO is displaying Geeta Sarkar, the family pension cannot be regularized. We live in Bharat (India) and here it is the customary that after a girl is married, her surname gets changed according to her husband's surname, which is clearly displaying in the PPO along with the Life Certificate Declaration submitted by my mother during her lifetime and her status of her marriage along with my father 's and mother's photograph attached in the PPO along with my mother's signature attested on it.

Unfortunately, due to the lackadaisical approach and nonchalant attitude of the concerned authority, it seems to me that it has fallen on deaf ears and NO ACTION has been initiated till date just to harass and deny my octogenarian father from his entitlement (to get family pension long overdue) with a nefarious intention.

However, please note that at this age 82 he was made to approach several times to the concerned bank authorities, even during COVID pandemic period commuting all the way from Patuli to Kasba, but to no avail. He has complied with all formalities and protocols requirements as and when asked by the bank's Pension Cell/Manager at the twilight/fag end of his life standing one-legged at the counter with a hope that this time it will be regularized.

Therefore, I would request you if you could get his family pension regularized with your means.