[Resolved]  SBI — Misguiding the customer to deposit through eco counter

Address:

Ghaziabad, Uttar Pradesh

SBI bank is well reputed bank but I have a complaint regarding the misguiding the costomers.
on[protected] my wife visited the sbi branch of indirapuram to deposit fund rs.18200- 00 to the account [protected](branch inderpuri, new delhi) but she was misguided that cash will not be deposited here(in branch) go to the basement. in basement she deposited the money and got the receipt.but it was not sbi counter but it was ECO counter which deducted rs.200.00 as a charge but it was not conveyed at that time. moreover total money was not transferred to the account .only 10000.00 amount was deposited.
she went to deposit to sbi branch but she did not deposited the amount in branch because of the misguided information by the bank employees.it was not conveyed that depositing money in basement will attract charges.
it is not expected from your bank.
she deposited the money in cash successfully before 4-5 months.
why cash is not deposited for other branch? other banks are depositing the fund for other branches. is there any ruling of rbi in this matter?
you are requested to see the matter.

with regards
pramod kumar madeshia
[protected]