SBI — not accepting the cash over counter telling the reason the account holder should sign the deposit slip

Address:

Palakkad, Kerala, 678014

Went to sbi shekaripuram branch palakkad yesterday i was about to deposit cash on my mother in law 's account but the person sitting in the counter is telling the deposit slip should sign by the account holder and they have put notice board also for that. If case of some emergency we required to deposit cash the account holder will not be their. It is not the right way to service a customer. If some illiterate people who does not know to operate a cash deposit machine how he will deposit cash to his family members or relatives account who is in urgent need to money.