SBI — online fraudulent transaction of money from my account no [protected]

Address:

Qr No 2 RBF 59/9 , Unit 9 , PO Bhoinagar, BBSR, Khordha, Odisha, 751001

On 09 April 2019 Rs 19, 999.00 got debited from my SBI Account without my knowledge and without OTP. I lodged a complaint immediately with the SBI Customer Care, Complaint No. [protected]. They told to resolve this issue within 45 days. After 45 days they informed me that my complaint is resolved but it is yet to be resolved. The exact position is yet to be communicated to me.