SBI — Payment status failed

Application ref. no. - 16-[protected]
Name of applicant: divya d hegde
Passport service type :normal
Passport office: bengaluru
Amount deducted - 1512.75
Date and time - 7/7/2016, 23:24
Payment: syndicate bank debit card

Payment status :failed
I made a online payment of rs.1512.75 from my debit card on 7th july 2016 for fresh passport and received the message that amount has been deducted from my a/c balance.
When i checked my payment status in passport seva website, initially it was showing as the status is pending and later appeared as failed
I tried several times calling customer service center but there is no respond.
Kindly respond me regarding this in the earlist.

Thanking you