[Resolved]  SBI Tata Credit Card — refund against fraud transaction and extra charges

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Ext: fw: [interaction id:1-[protected]] application related/others (15)
People

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[protected]@tatacard.com dear mr. Sanjay kumar, warm greetings for the day! This is with reference to your email dated 20/02/2018 regarding sbi credit card. We sincerely regret the inconvenience that may have been caused to you in the matter addressed to us. We wish to inform you that your request for disputed transaction for rs 31, 822.47 done on merchant name disneyland tickets dated 26/12/2017 vide reference number[protected] is under process and we shall get the same resolved at the earliest. Please note that the maximum time

27 feb at 9:19 pm

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Sanjay kumar

To
[protected]@tatacard.com

23 mar at 9:48 am

Sir,
Thanks for due consideration for crediting the amount of rs 33957.83 against the vague transaction happened due to lapses in secured transactions by your system. This is not the actual due against as there is various other charges still reflecting in monthly statement in head of taxes and other fee which is rs 11752.44 and same need to be credited.

Herewith i am making the payment of rs 80559.46 (Round rs 80560.00) today itself as per monthly statement for the actual purchase.

Request you to review and ensure corrected monthly statement without lingering it further.

Rgds

Sanjay kumar

Sent from yahoo mail on android

 show original message

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Sanjay kumar

To
[protected]@tatacard.com

28 mar at 11:29 pm

Reminder

Sent from yahoo mail on android

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[protected]@tatacard.com dear mr. Sanjay kumar, warm greetings for the day! This is with reference to your email dated 20/03/2018 regarding sbi card account. At the outset, we regret for inconvenience that may have been caused to you regarding the matter addressed to us. We would like to inform you that we have already taken note of your request regarding dispute vide reference number[protected] and same is under process, we shall get the same resolved at the earliest. We would be intimating you by 17/05/2018 on the status of the

29 mar at 10:51 am

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Sanjay kumar

To
[protected]@tatacard.com

13 apr at 3:45 pm

Reminder

Hope i will get accurate statement.

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[protected]@tatacard.com dear mr. Kumar, warm greetings for the day! This is with reference to your email dated 13/04/2018 regarding dispute related on tata card. We sincerely regret inconvenience caused to you in the matter addressed to us. This is in reference to review of disputed transaction dated 26/12/2017 for rs 31822.47 at disneyland tickets on tata card. We wish to inform you that we have already taken a note of your complaint for disputed transaction vide reference number[protected] and we shall get the same resolved at

19 apr at 3:03 pm

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Sanjay kumar

To
[protected]@tatacard.com

20 apr at 9:33 am

Dear madam/sir

Reminder 2

Corrected monthly statement (Actual transaction - additional charges levied against disputed transaction which has been reversed now) still awaited from your good office.

In such a situation again it is difficult to pay actual amount.

Pl help me to honor payment guideline by sending corrected statement before payment due date.

Rgds

Sanjay kumar

 show original message

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[protected]@tatacard.com dear mr. Kumar, warm greetings of the day! This is with reference to your email dated 20/04/2018 regarding disputed transaction on your tata card account. We wish to inform that we have taken a note of your complaint vide reference number[protected] regarding disputed transaction on your tata card account; and same is under investigation. We shall revert to you on the status of the same. Please note that the maximum time for closure of such disputes is 120 days from date of receipt of dispute, as we are d

23 apr at 8:36 pm

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[protected]@tatacard.com please ignore previous mail. Dear mr. Kumar, warm greetings for the day! This is with reference to your email dated 13/04/2018 regarding dispute related on tata card. We sincerely regret inconvenience caused to you in the matter addressed to us. This is in reference to review of disputed transaction dated 26/12/2017 for rs 31822.47/- at disneyland tickets on tata card. We wish to inform you that we have already taken a note of your complaint for disputed transaction vide reference number[protected] and we

23 apr at 8:41 pm

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Sanjay kumar

To
[protected]@tatacard.com

Cc
Sbi card

14 jun at 1:18 pm

Reminder 3

Not experienced such cheating company/organization/team like you through out my life. You were indulge in creating fraud transaction and dispute by seeing my track record to make money.

Now pl note i am not going to pay any peny till corrected statement is being generated after reversal of those extra charges.

Same time ask your paid gunda /gundi not to disturb me over phone till you refurnish correct statement.

Rgds

Sanjay

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[protected]@sbicard.com 16/6/2018 dear mr. Sanjay kumar, thank you for writing to sbi cards. This is with reference to your communication dated 14/6/2018. We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us. Dispute related: we wish to inform you that we have taken note of your concern vide reference number[protected], and would like to assure you that the same is under consideration which would be resolved within shortly.in case of any query, would request you to

16 jun at 12:52 am

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[protected]@tatacard.com dear mr. Sanjay kumar, warm greetings for the day! This is with reference to your email dated 14.06.2018 regarding your sbi card account. At the outset, we regret for inconvenience that may have been caused to you regarding the matter addressed to us. We wish to inform you that we have taken note of your complaint towards vide reference number[protected] towards the amount of rs.31, 822.47 on disneyland tickets we shall get the same resolved at the earliest. Please note that the maximum time for closure of

20 jun at 11:01 am

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Sanjay kumar

To
[protected]@tatacard.com

Cc
Sbi card

20 jun at 1:55 pm

Reminder 4

D/sir

No meaning of such meaningless story.

Pl address the issue or escalate it. People like you are just spoiling the brand name only.

Like this you people are just spoiling my credential.

Rgds

[protected]@sbicard.com 22/06/2018 dear mr. Sanjay kumar, thank you for writing to sbi cards. This is with reference to your communication dated 20/06/2018. We truly value you as our privileged customer and regret the inconvenience cause to you in the matter addressed to us. Transaction dispute: we wish to inform you that we have taken note of your request vide reference number[protected] and we assure you that we have assigned a dedicated resource to investigate and resolve the concerns raised with us. We would revert to you sh

22 jun at 11:23 am

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[protected]@tatacard.com

To
[protected]@yahoo.co.in

23 jun at 12:52 pm

Dear mr. Sanjay kumar,

Warm greetings for the day!

This is with reference to your email dated 22.06.2018 regarding your sbi card account.

At the outset, we regret for inconvenience that may have been caused to you regarding the matter addressed to us.

We wish to inform you that we have already taken note of your complaint towards vide reference number[protected] towards the amount of rs.31, 822.47 on disneyland tickets we shall get the same resolved at the earliest.

Please note that the maximum time for closure of such disputes is 120 days from date of receipt of dispute form, as we are dependent on external feedback such as acquiring banker.

While we try to do our best to resolve the dispute at the earliest, we request you to bear with us in the interim

A) all transaction disputes are resolved as per the visa/mastercard guidelines. We will keep you updated on the status of this dispute as well as any further requirements.

B) the dispute will be settled post completion of the investigation.in case of resolution of the dispute in favor of the cardholder, any charges levied on the disputed transaction during the period of investigation will be reversed.

Incase of any query, we request you to click here

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log any other query, please click here

Download the sbi card mobile app to access self-servicing options on the go!

If you are not satisfied with the response, you can write to principal nodal officer by clicking here or use the escalate button on the webpage. You will receive a response within 3 days.

Yours sincerely,
Amanpreet singh
From nodal officer team - sbi card

[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 20/6/2018 01:55:25 pm
To:
Cc: sbi card
Subject: re: fw: re: ext: fw: [interaction id:1-[protected]] application related/others


 hide original message

Reminder 4

D/sir

No meaning of such meaningless story.

Pl address the issue or escalate it. People like you are just spoiling the brand name only.

Like this you people are just spoiling my credential.

Rgds

On ‎wednesday‎, ‎20‎ ‎june‎ ‎2018‎ ‎11‎:‎01‎:‎02, wrote:

Dear mr. Sanjay kumar,

Warm greetings for the day!

This is with reference to your email dated 14.06.2018 regarding your sbi card account.

At the outset, we regret for inconvenience that may have been caused to you regarding the matter addressed to us.

We wish to inform you that we have taken note of your complaint towards vide reference number[protected] towards the amount of rs.31, 822.47 on disneyland tickets we shall get the same resolved at the earliest.

Please note that the maximum time for closure of such disputes is 120 days from date of receipt of dispute form, as we are dependent on external feedback such as acquiring banker.

While we try to do our best to resolve the dispute at the earliest, we request you to bear with us in the interim

A) all transaction disputes are resolved as per the visa/mastercard guidelines. We will keep you updated on the status of this dispute as well as any further requirements.

B) the dispute will be settled post completion of the investigation.in case of resolution of the dispute in favor of the cardholder, any charges levied on the disputed transaction during the period of investigation will be reversed.

Incase of any query, we request you to click here

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log any other query, please click here

Download the sbi card mobile app to access self-servicing options on the go!

If you are not satisfied with the response, you can write to principal nodal officer by clicking here or use the escalate button on the webpage. You will receive a response within 3 days.

Yours sincerely,
Revathi u
From nodal officer team - sbi card

[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 14/6/2018 01:18:18 pm
To: "[protected]@tatacard.com"
Cc: sbi card
Subject: fw: re: ext: fw: [interaction id:1-[protected]] application related/others

Reminder 3

Not experienced such cheating company/organization/team like you through out my life. You were indulge in creating fraud transaction and dispute by seeing my track record to make money.

Now pl note i am not going to pay any peny till corrected statement is being generated after reversal of those extra charges.

Same time ask your paid gunda /gundi not to disturb me over phone till you refurnish correct statement.

Rgds

Sanjay

— forwarded message —

From: sanjay kumar

To: "[protected]@tatacard.com"

Sent: ‎friday‎, ‎20‎ ‎april‎ ‎2018‎ ‎09‎:‎33‎:‎51

Subject: re: ext: fw: [interaction id:1-[protected]] application related/others

Dear madam/sir

Reminder 2

Corrected monthly statement (Actual transaction - additional charges levied against disputed transaction which has been reversed now) still awaited from your good office.

In such a situation again it is difficult to pay actual amount.

Pl help me to honor payment guideline by sending corrected statement before payment due date.

Rgds

Sanjay kumar

On ‎thursday‎, ‎19‎ ‎april‎ ‎2018‎ ‎15‎:‎03‎:‎42, wrote:

Dear mr. Kumar,

Warm greetings for the day!

This is with reference to your email dated 13/04/2018 regarding dispute related on tata card.

We sincerely regret inconvenience caused to you in the matter addressed to us.

This is in reference to review of disputed transaction dated 26/12/2017 for rs 31822.47 at disneyland tickets on tata card.

We wish to inform you that we have already taken a note of your complaint for disputed transaction vide reference number[protected] and we shall get the same resolved at the earliest.

We wish to assure you that we have initiated necessary investigation towards the same.

Please be informed that we have already provided temporary credit for rs 31, 822.47 on 15/02/2018 and same is reflective in your statement dated 12/03/2018.

Please note that the maximum time for closure of such disputes is 120 days from date of receipt of dispute form, as we are dependent on external feedback such as acquiring banker. While we try to do our best to resolve the dispute at the earliest, we request you to bear with us in the interim.

We request you to take note of the following important points:

A) all transaction disputes are resolved as per the visa/mastercard guidelines. We will keep you updated on the status of this dispute as well as any further requirements.

B) the dispute will be settled post completion of the investigation.in case of resolution of the dispute in favor of the cardholder, any charges levied on the disputed transaction during the period of investigation will be reversed.

We request your co-operation with us in the interim

In case of any further assistance, please feel free to contact us at [protected]@tatacard.com

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log a query, please click http://bit.ly/2ncFMDX

Download the sbi card mobile app http://bit.ly/SBICard-App to access self-servicing options on the go!

Yours sincerely,
Pooja bhamrah
From nodal desk - tata card
[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 13/4/2018 03:45:06 pm
To: "[protected]@tatacard.com"
Subject: re: ext: fw: [interaction id:1-[protected]] application related/others

Reminder

Hope i will get accurate statement.

On ‎friday‎, ‎23‎ ‎march‎ ‎2018‎ ‎09‎:‎48‎:‎39, sanjay kumar wrote:

Sir,
Thanks for due consideration for crediting the amount of rs 33957.83 against the vague transaction happened due to lapses in secured transactions by your system. This is not the actual due against as there is various other charges still reflecting in monthly statement in head of taxes and other fee which is rs 11752.44 and same need to be credited.

Herewith i am making the payment of rs 80559.46 (Round rs 80560.00) today itself as per monthly statement for the actual purchase.

Request you to review and ensure corrected monthly statement without lingering it further.

Rgds

Sanjay kumar


Sent from yahoo mail on android

On tue, feb 27, 2018 at 9:19 pm, [protected]@tatacard.com

Wrote:

Dear mr. Sanjay kumar,

Warm greetings for the day!

This is with reference to your email dated 20/02/2018 regarding sbi credit card.

We sincerely regret the inconvenience that may have been caused to you in the matter addressed to us.

We wish to inform you that your request for disputed transaction for rs 31, 822.47 done on merchant name disneyland tickets dated 26/12/2017 vide reference number[protected] is under process and we shall get the same resolved at the earliest.

Please note that the maximum time for closure of such disputes is 120 days from date of receipt of dispute form, as we are dependent on external feedback such as acquiring banker. While we try to do our best to resolve the dispute at the earliest, we request you to bear with us in the interim.

We request you to take note of the following important points:

A) all transaction disputes are resolved as per the visa/mastercard guidelines. We will keep you updated on the status of this dispute as well as any further requirements.

B) the dispute will be settled post completion of the investigation.in case of resolution of the dispute in favour of the cardholder, any charges levied on the disputed transaction during the period of investigation will be reversed.

In case of any further assistance, please feel free to contact us at [protected]@sbicard.com.

You can also get easy access to exclusive services & account information with just a click on our website

Sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to

Raise queries online. To log a query, please click http://bit.ly/2ncFMDX

Download the sbi card mobile app http://bit.ly/SBICard-App to access self-servicing options on the go!

Yours sincerely,
Lalit singh
From nodal desk – sbi cards

[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 20/2/2018 01:32:22 pm
To: "[protected]@tatacard.com"
Subject: ext: fw: [interaction id:1-[protected]] application related/others

Sent from yahoo mail on android

— forwarded message —

From: "sanjay kumar"

To: "[protected]@tatacard.co"

Sent: tue, feb 20, 2018 at 1:22 pm

Subject: re: [interaction id:1-[protected]] application related/others

Reminder!

Extremely disappointed after callous approach shown by your good office to ruin the individual credentials and lost the hope now.

Due clarification is still awaited from your end.

Apart from this you even started to show your muscle power. Recording of all such threat call is properly preserved can be shared if you wish.

Need your support to get it resolved before next payment due date with corrected and revised outstanding amount.

Rgds

Sanjay


Sent from yahoo mail on android

On mon, feb 12, 2018 at 4:50 pm, sanjay kumar

Wrote:

Sir,

Trailing thread is self explanatory.

Request your kind intervention as nothing could be done from your end after lapses of 44 days.

Today again i got a new service request no through text message _[protected] mentioning that we will get back to you within sixty days from date of request.

How such duplicate request is being generated?

What is status of[protected].

Am i dealing with tata card office bearer?

Request you to look into it seriously and ensure that such lapses from your end does not effect my cibil score as well as any financial liability in terms of delay payment or interest charges against such fake transaction which is shown as out satanding amount in my monthly statement.

Rgds

Sanjay

On monday, 12 february 2018 3:56 pm, "[protected]@sbicard.com" wrote:

12/2/2018

Dear mr. Sanjay kumar,

Thank you for writing to sbi card.

This is with reference to your communication dated 7/2/2018.

We truly value you as our privileged customer and regret the inconvenience cause to you in the matter address to us. Please accept our sincere apologies for any inconvenience caused to you and for your displeasure whilst you felt our service levels did not meet your expectations. We solicit your continued patronage to our services.

Transaction dispute related: this is regarding the disputed transaction of rs. 31, 822.47/- dated 26/12/2017 debited from your card account towards disneyland tickets.

We are committed to resolve the matter to your satisfaction.

We assure you that we have assigned a dedicated resource to investigate and resolve the concerns raised with us. We would revert to you shortly with our response.

We request your kind co-operation with us in the interim.

Further, we would also like to inform you that maximum time frame for any transaction related dispute is 120 days from the date of starting investigation.

Incase of any query, would request you to click here or contact the sbi card helpline at[protected]Prefix local std code) or[protected]. Ivr & emergency services on helpline are available 24 hours and customer service representatives are available from monday to saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the sbi card mobile app to access self-servicing options on the go!

If you are not satisfied with the response, you can write to nodal officer, customer service by clicking here or use the escalate button on the webpage. You will receive a response within 5 days.

Yours sincerely,
Shah dishaniravkumar
Customer service– sbi card

[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 7/2/2018 11:33:16 am
To: "[protected]@sbicard.com"
Subject: re: [interaction id:1-[protected]] application related/others


D/sir,

Extremely reluctant approach by your team. Which is spoiling my credit score.

Why i should pay the due against such fraud transaction due to lapses your security systems?

Why this transaction reflected in routine statement showing outstanding payment?

Is it fare?

At least carrying the credentials your team needs take up issue in transparent manner.

. Your earliest action in this regard is solicited with a confirmation note.

Rgds

Sent from yahoo mail on android

On mon, jan 1, 2018 at 3:37 pm, [protected]@sbicard.com

Wrote:

01/01/2018,

Dear mr. Sanjay kumar,

Thank you for writing to tata credit card.

This is with reference to your communication dated 29/12/2017.


Transaction dispute related: this is regarding the disputed transaction of rs. 31, 822.47/- dated 26/12/2017 debited from your card account towards disneyland tickets.

We are committed to resolve the matter to your satisfaction.

We assure you that we have assigned a dedicated resource to investigate and resolve the concerns raised with us. We would revert to you shortly with our response.

Your request reference number is[protected].

We request your kind co-operation with us in the interim.

Further, we would also like to inform you that maximum time frame for any transaction related dispute is 120 days from the date of starting investigation.

In case of any further assistance, please feel free to contact us at [protected]@tatacard.com

You can also get easy access to exclusive services & account information with just a click on our website sbicard.com. You can now get response to your query within 24 hours. Introducing fast and easy way to raise queries online. To log a query, please click http://bit.ly/2ncFMDX

Download the sbi card mobile app http://bit.ly/SBICard-App to access self-servicing options on the go!

Yours sincerely,
[service request. Owner name] - customer service

Please note that the current rate of st is calculated as 15% on the fee, interest and charges as applicable.
[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
Sent: 29/12/2017 01:01:38 pm
To: "[protected]@sbicard.com"
Subject: re: [interaction id:1-[protected]] application related/others

Do you think such generic statement has any connections with query put to you.?
Kindly revert back appropriately.

Rgds

Sent from yahoo mail on android

On fri, dec 29, 2017 at 10:16 am, [protected]@sbicard.com

Wrote:

29/12/2017

Dear mr sanjay kumar,

Thank you for writing to sbi card.

This is with reference to your communication dated 28/12/2017

Transaction dispute related: this is regarding the disputed transaction of rs. 31, 822.47/- debited dated 26/12/2017debited from your card account towards disneyland tickets.

We are committed to resolve the matter to your satisfaction.

Your request reference number is[protected].

We request your kind co-operation with us in the interim.

Further, we would also like to inform you that maximum time frame for any transaction related dispute is 120 days from the date of starting investigation.

Incase of any query, would request you to click at the reply button given above or contact sbi card helpline at[protected]Toll),[protected]Prefix local std code) or[protected]Toll free). Ivr & emergency services on helpline are available 24 hours and customer service representatives are available from monday to saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the sbi card mobile app http://bit.ly/SBICard-App to access self-servicing options on the go!

If you are not satisfied with the response, you can write to nodal officer - customer service by clicking escalate button given above. You will receive a response within 5 days.

Yours sincerely,
Kanika arora
Customer service– sbi card.

[thread id:1-cq6f3tl]

— original message —
From: [protected]@yahoo.co.in
To: [protected]@sbicard.com
Subject: application related/others

D/sir, yesterday on 27 dec 2017 received a message alert (Usd496.00 was spent on your tata card no. Ending xx0888 at dlr tickets-int on 27 dec 17. Remaining credit limit: rs.313, 719.68.) followed by call from your office about an dubious transaction. After confirmation from my end card is blocked and request has been raised for new card. Need to understand 1) why such security lapses in issued card? 2) what is guarantee such fraud shall not be occur in future with new card? 3) how much time needed from your office to settle such dispute? 4) when this amount shall be credited back in my account? 5) is there any charges i need to bear against such fraud for which only your card security system is accountable? Your earliest action in this regard is solicited. Rgds sanjay kumar card no -[protected]

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