Self Employed — iPhone 6

Address:

Mumbai City, Maharashtra

Hi, I've long been a satisfied user of Apple's product and services.However after my recent purchase of an iPhone 6 (in Mumbai, India) on 04/12/2014 my concern for the product are rising.After having use the iPhone 6 for about 35 days, I happened to loose grip of the phone, causing it to fall from a height of about 3 ft, leaving the outer glass of my iPhone 6 shattered. However to my notice the phone was in perfectly working condition.Soon after using the phone, i was left with a itchy and a bleeding Ear.On deeply examining by a physician this morning he brought to my notice a piece of the shattered glass. It was disappointing to find myself in the situation caused by usage of a premium phone. To my inquiry at apple customer service, i was given an estimate figure of Rs.23, 500/-(380$) for a total replacement of the phone. Why would one have to pay up 23.500/- upfront for a replacement of the phone when one can get the glass fixed.Having this issue i cant use my phone with the fear of harming my ear again. Also with just one drop of the phone worth Rs.62, 500/- (1012$), Apple also claims they wouldn't entertain any complaints either (leaving aside the glass) pertaining to the phone as it is physically damaged. I raise questions to myself, Does this mean my warranty is lapsed in just a month, and i don't have any option left but to pay that premium? Am i to continue using the product, with the fear of visiting a physician again? Is the glass that week for a premium phone, that the phone couldn't even sustain a 3ft drop? I look forward to your reply with a resolution to the situation. I greatly appreciate your help. Thank You.