[Resolved]  Send My Gift — Order not being delivered on time and lack of proper response from customer care

Address:	560096
Website:	www.sendmygift.com

Hello,
i've place an order on 10 feb to be delivered on 14feb by 12:30 am.ie..i chose midnight delivery.
but i have not receive the order yet.Been trying to customercare since yesterday evening and no one is responding.In email chats also once started they ask how may i help you, after that no response at all..
actually regarding the product i called them two days back got confirmation from them that i will recieve it by 12:30 am on 14 feb..
why is this delay and why lack of proper response..
will i be receiving it atleast by evening...