[Resolved] Sendmygift.com — Item not delivered and no visibility on refund status

namita singh

from Delhi, Delhi

Website:

sendmygift.com

We had placed an order (no.[protected] on 19th Jan for delivery on 29th 2016 on occasion of my father's birthday.

One of the ordered items never reached my father inspite of our several follow ups with customer support team through chats and telephones

They have just one telephone line and that too is busy most of the times, and many times no one responds on chat, I had even put down an email on their recommended email address, but no reply.

So in total, we never received item, no visibility on refund status .
Very poor show, poor response, will never order again and will never recommend to anyone

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Feb 25, 2016

Complaint marked as Resolved

The company initiated the refund process and also sent us the item which was missed to be delivered! Although we lost time in following up with them, but we finally got our stuff and also refund from company

SendMyGift.com customer support has been notified about the posted complaint.