Sendmygift.com — Negligent behavior, false commitments, unethical behavior

Address:	560102
Website:	sendmygift.com

I had placed an order in SENDMYGIFT.COM, on 6th of December, 2015 for a ferrero rocher bouquet with the booking ID being[protected] worth Rs. 1099. I was earlier promised by the team in their live chat window that the product will be delivered the very next day. Later that evening after making the payment, I received a call from their Dept. saying that the product will be taking least 4 working days. Upon receiving this information I asked them to cancel my order and to initiate a refund of the same amount to the bank account, on which I was promised a call from the senior Dept. which was never made. Ever since I have had to take the trouble of repetitively asking their people in the live chat stream available in their site, and even in their customer care, having to narrate the story again and again, with a promise that the senior Dept. will be giving me call very soon and a confirmatory mail would be sent to me about the same matter. I have not received even a single call from their Dept., and their senior Dept. team is always unavailable. I am sick and tired of narrating the story again and again and having to devote so much of my time to mail and call them each time. No resolution has been provided by the company other than harassment. I have the copy of the chats I have had with them on their live chat stream, in my e-mail ID, which I am being unable to upload here. Facing this trouble since 4 days, I request you to look into the matter and take strict actions against this company, for which I have had to waste so much of my time and I could not even successfully get a gift delivered to my Brother and Sister-in-Law on their 3rd marriage anniversary, no doubt our sentiments were hurt as we did not have enough time to place a new order elsewhere. Thank you. My contact details Name: Nikit Agarwal Phone No. : [protected]