[Resolved] Sendmygift.com — No Delivery & Poor Service

shynishm

Address:	560037
Website:	www.sendmygift.com

I placed 2 orders[protected] and[protected] both on 24 Dec’15 with additional charge of Rs. 149/- on each order for midnight delivery (11.30 pm to 12.30 am) on13 Dec'15. Order no.[protected] was delivered at 2.30 PM IST on 31 Dec’15 whereas Order No.[protected] was not delivered at all. I tried contacting chat support, a team, who doesn’t have any clue on what's happening. It is so pathetic and all they can tell you is to send a mail to customer care! Yes I did and waiting for the response. The tracking system in this site won’t give you any idea what's happening with your order either. DO NOT ORDER ANYTHING IN THIS SITE.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

SendMyGift.com customer support has been notified about the posted complaint.

Related SendMyGift.com reviews

View all 760 SendMyGift.com Reviews

Comments

shynishm

Hello SendMyGift Team,

I got your message here that you were trying to reach my India cell number and its out of coverage. Yes it is as I am out of country now. Said that I did send 2 mails to [protected]@sendmygift.com regarding these orders with my international numbers in the signature. Neither I have received any acknowledgement for my mails nor I happened to receive any calls on international number. I tried calling you back on your registered numbers below:

+[protected] This AirTel service is not available as per the message.
+[protected] All incoming calls are barred to this number as per the message.

What next ?

Regards

Shynish Meladath

shynishm

Following is the chat script with SendMyGift customer care where I have requested for a call back to my international number (number masked in following chat). I am expecting a call back as promised. Will keep you all posted:

Sanju Singh joined the chat
Chat started

Sanju Singh
Greetings from Sendmygift.com!
My name is Sanju. "Wish You a Happy New Year"
Hurry up! Register and get a chance to win yourself a free ‘Foreign Trip’ and get a personalized mug worth 299 for just Rs 99/-

SEND MY GIFT
Welcome to Sendmygift. How may I help you?

Shynish Meladath
hi

Sanju Singh
Hello Shynish.

Shynish Meladath
Give me customer care care number please give me the number that works
These numbers are not working: +[protected], +[protected]

Sanju Singh
Please try is working, .

Shynish Meladath
First number is is coming as facility is not working...second number is coming as all incoming numbers are barred. Can you arrange a call back ? +44 7448 ABCDEF

Sanju Singh
Might be due to network issue please try after some time.

Shynish Meladath
Is it possible for you to arrange call back ?

Sanju Singh
Surely.

Shynish Meladath
please...to this number: +44 7448 ABCDEF
Do you need order number for reference ?

Sanju Singh
Yes Please.

Shynish Meladath
[protected] and[protected]
could you please confirm..

Sanju Singh
Well. you will get a call from our side within few minutes.

Shynish Meladath
thanks

shynishm

After several failed attempts, I could connect with SMG customer care on +[protected], yesterday (02 Jan'16) around 3.30 PM IST. There for 2 promises:

1) Order no.[protected] is all set to deliver and will be delivered before 9.00 PM, 02 Jan'16.
2) SMG will refund the Rs.298 (149 * 2) charged for midnight delivery. This will take up to 10 working days.

The First promise of course didn't happen! I have to wait and see for the second one.

SMG team saw the mail which I send 2 days back only during the telephonic. Its quiet interesting..but they have now send an acknowledgement.