Sendmygift.com — Order not delivered and not responding over call as well as mail for order #[protected]

Address:	Bangalore, Karnataka, 560102
Website:	sendmygift.com

For order number[protected], today is the delivery date they have not delivered. Payment is done one week before but still the order status is processing. They are not responding over phone or by mail. They have ruined all the surprise as well as the importance of the gift and how much it means to the sender as well as receiver. Atleast proper customer service should be provided. Because of it's brand name i thought o[censored]sing this service company but now suffering. I'm worried now how to get the money back from this.