[Resolved]  Shaadi.com — Misguidance, Fake promises, Ford

Address:

Lucknow, Uttar Pradesh

I created a profile with an email id of abi.[protected]@yahoo.com but it was deactivated on the same day it was created. I created another profile with an email [protected]@yahoo.com which is a very active profile and was using to find a partner. Later we receive a call from one of the agent named Ekta asking to make payment to make it more efficient and we made the payment. (All emails are available to double check). Later we figured out that they have credited the payment to abi.[protected]@yahoo.com profile and nothing has been done for the active profile. I am residing in Dubai and have been calling shaadi.com spending all the money from past 4 days everyday starting from 12/06/2014 and then it takes: a) 15-20 minutes to reach an agent and conversation goes on till 25 and even 30 minutes (all records are present on the bill statement). b) Have been repeating and explaining them the whole scenario very clearly and I was always assured that the issue will be resolved within 24 hours but nothing has been done yet. c) I get an answer that one profile is Indian and another was created in UAE so money can't be transferred but BOTH THE PROFILES WERE CREATED IN UAE. d) Yesterday i.e., 11/06/2014, on of their agent named Faizan told me that as per their payment team, Either I will get a Refund or Amount will be transferred for sure within 24 hours and I will receive a call from shaadi.com. He took both my Dubai mobile number but its the 28th Hour running now and nothing has been done yet. After all this, I am being told to stop using the new id and start usning the old one. Re initiate the search and the members who have accepted your request, resend them the request and restart the whole process!! Which apparently will make me look like a fool in front of other people. I would request to kindly assist me with the same. After a lot of frustration I am logging this complaint and seeking a good response. Best Regards, Anant Bajpai