[Resolved]  Shaadi.com — Payment taken service not received

I paid for an upgrade on 23rd October and it didn't upgrade so I tried to contact by calling but it didn't go through so I used feedback and email to explain and heard nothing. After a week I tried the feedback device once again to ask for a full refund and explained I want a full refund for the poor service. On 29th October Deepesh Gohil (Shaadi Support) emailed apologising for delay and said they can activate my service and give me an extra week to the 3 month upgrade and asked for a response. I emailed back saying I was dissatisfied by the service and wanted more then a week extension for the inconvenience and if you can't do that then I want a full refund. Since that email no one has counted me. I emailed back again saying it is so bad that I am being ignored and that I got a call when I was at work so couldn't answer so I asked for a full refund and an email response. I still haven't heard anything Please can someone help me as they have £57.99 of my money and not upgrading or refunding me. My contact email is [protected]@hotmail.com