[Resolved]  Shaadi.com — Poor assistance from the shaadi.com customer care and personal advisor

Address:Kolkata, West Bengal, 700156
Website:www.shaadi.com

I have registered for vip consultant plan in shaadi.com for 3 months for around 27000 i have paid for the same and the worst service i have got from the vip personal advisor Neha Dey.Within 1.5 months she was not able to connect me to any of the VIP customers profile.And the ones which we liked she was not able to connect us with the same customer.she will not be in continous touch with us on working days.when we complained against her poor performance to the customer care even they were not able to help us out with any resolution.
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Jun 7, 2017
Complaint marked as Resolved 
Company started to get involved in the matter to sort out the issues
People-Group / People Interactive India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Ornika,

We regret the experience you have had.

Be assured, we will connect with you shortly after reviewing your profile details and will address all your concerns.

Regards,
Shaadi.com

fake profile

sir /madam today evening i got am sms stating that i had been registered on your website in which i am not intrested. someone has made MY fake profile. profile id is SH88005834 PLEASE DELETE THE PROFILE BEFORE SOME MISUSE HAPPENS.

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