Shaadi.com — VIP Shaadi Services: complaint

Address:New Delhi, Delhi

Dear Sir/Madam, Upon various representations and submissions from your end, I took the VIP services offered by you. The highlights of the issues being faced by me are as follows: 1. Customer representative is never available. We have to call up atleast 5-6 times a day, leave multiple messages and then pray to God that the call will finally be answered by your representative. 2. It has been about 80 days off the quota of 90 days and you have not been able to arrange a single meeting so far. 3. Despite the regular follow ups and various requests from our end, we do not get the information on the profiles sent by you. 4. Despite repeated requests that the members from Delhi NCR to be given priority, the same was not given much attention for more than 60 days and even then there is no follow up on the approved profiles. 5. We had requested for discussion with senior member of the team for redressal of the issues, only to be told that the senior will be available to take call at his leisure, may be by end of the day. Despite various representations made by you, in reality, there is practically no difference between the free services offered by you and the services to VIP members. In fact, it is a complete waste of time, money and energy.
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Complaint comments 

Comments

Very good service
Dear Member, We regret the experience and would like to get this investigated for you. Request you to kindly write to us with your Shaadi profile id on [protected]@peopleinteractive.in and we will connect with you. We look forward to hear from you. Regards, Shaadi.com
Guys, plz donot go for VIP SHAADI...i made a big mistake to regester on vip shaadi
I can corroborate what user #PG has testified. I too registered for VIPShaadi.com and have found the customer service appalling. It is obvious the VIP Shaadi service is designed to act as a go between the two sides entering a prospective marriage. The managers there promised before enrollment on the service that filtered profiles can be contacted and a hidden database of profiles will be available. They do not do this or may be looking to get a further bribe for this.

* They are not straightforward and transparent. They will hide significant details, in emails when communicating to you with regards to helpdesk/support calls, namely the transaction amount for a refund.
* They will mark calls at resolved even when no action has been undertaken to resolve an issue.
* They alter your partner preferences without your consent.
* They will contact you at times and on numbers on which you have not asked to be contacted, knowing full well that this will look in there favour.
* Further, they will only discuss matters of concern over the phone which is significantly more difficult to keep a record of than by email.

* In my case, they even failed to provide 2-3 matches per week.

I would encourage #PG and #yashi ee to contact paypal, i[censored]sed, and open a claim by calling them direct for advice and disputing a transaction.

https://www.paypal.com/selfhelp/contact/call

The more people complaining the more our claims are accepted and the less likely other people will fall into the trap of VIP Shaadi
Dear Sir/Madam,
I took the VIP services offered by you after request from your representatives of providing good services of match making.
The disappointment faced has been a terrible experience
1. Although Customer representative was changed on request due to bad service provided, the new representative is no better being casual and lacking any interest in helping us even contact the the boys family. We have to call her up, leave messages and then hope the call will finally be answered by your representative.
2. It has been about 40 days of the alloted quota of 90 days and your representative has not been able to arrange a single meeting or even contact so far.
3. Despite the regular follow ups and various requests from our end, we do not get any further information on the profiles sent by you as a follow up.Just seems to end abruptly without us knowing what happened finally and why there was no response from the Boys side
4. Profiles from abroad end abruptly despite us giving approval
5 We get a new profile frequently without any idea of what happened to our previous profiles.It just goes on without anything actually happeneing
5 Despite various representations made to y you, in reality, there is practically no difference between the free services offered by you and the services to VIP members. In fact, it is a complete waste of time, money and energy.
Hoping you will look into the matter and act in time before the 90 days get over without having communicated with a single boy so far.
Ruby Lahiri
VIP Shaadi is a big fraud site and gives extremely poor service.They are only interested in making money.Once they convince you to register they are hardly bothered.They just send a couple of profiles and think that their job is done.If you ask any question they mention that they are connecting with them.After sometime they write that they are connected but you never actually get to meet a single person..I have not met a single propspective in 2 months.Why are we wasting out money and time ?The management should refund our money if they are not successful in making us meet even with one propspective.In fact I personally connected with a person whom they could not connect me too.So I dont know if they actually take any interest at all.

Saba
I am amazed at the PATHETIC service these frauds give. REFUND POLICY OF 15 DAYS, I ask for my money in 12 DAYS and they VANISH!
BUNCH OF GOONS Running a god damn SCAM.

PATHETIC.

Even the CEO desk is run by CHEAPSTERS AND FRAUDS.!
Vip shadi.com is a frod system Pl avoid this becouse they are a cheating us with enough mony After some time you know this is a frod with me
This is a frod with me
bad service, its been 1.5 months and no meeting has been arranged and please go for cast specific matrimonies.
This site is utterly waste o[censored]se
O’Lord, wish I had read these messages. I paid £600 for something that is so bad, so pathetic, so amateur, so not focused on customer satisfacfion, ...

I wish there was a star rating that says, the organisation is a fraud, thief, DO NOT GO NEAR IT.

I 110% support all of these comments. If needs be I am willing to testify in the court of law. If others can do likewise it will help my legal case of getting my money. I am also talking to the U.K. press and CNN about this pathetic site.

The guy on the second response above, Ashwin is Shaadi.com vip so called consultant. He is posing as customer. Again this is fraud.
$41, 600 (local)
**********
65 - 41.6

65 x ??

muy siento (espanol idioma para ਸਿੱਖ)
Above reviews are sufficient to say about the service VIP Shaadi provides
1.their customer support desk is nt available to tk calls
2. They do not send profiles pertaining your preferences
3. In case u like any profile d customer support team itself is not able to contact them
4. I am sure all profiles that they send are bogus.

Don't ever spend ur hard earned money on these ppl.
Worst experience l

Waste of money
They are cheaters, they will make false promises to get a sale. Please don’t waste your money. I am going to take legal action against them. They are cheaters and sitting in India to rip you off.
WORST COMPANY
I asked for refund because they have not been able to provide even ok service. Trust me guys, service and the whole experience with them is dreadful. STOP VIP SHAADI - CHEATERS THEY ARE
http://Shaadi.com (http://Shaadi.com) is a useless platform. http://VIPshaadi.com (http://VIPshaadi.com) is the money making venture. It does not have a separate data base. After a fantastic sales pitch, the consultant will send 2–3 profiles from the same database, which you can access as an unpaid member! For this they charge about a lakh for 6 months.
My take: just take a basic membership. Never take the http://VIPshaadi.com (http://VIPshaadi.com) membership
Dear Sir/Madam,
Upon various tall promises from your end, I took the VIP services offered by you. The highlights of the issues being faced by me are as follows: 1. Customer representative was useless so change, second one is equally useless. 2. They will send profile from middle class families after giving assurances of VIP profiles. They talk of a list of suitable hidden profiles but that is never shared, all false propaganda. 4. Consultant inform somebody from other side will call, which never comes. After few days same story. 5. Despite repeated requests that the members from Delhi NCR, western UP and metro city to be given priority, he send profiles from Ballia and Bihar. In fact, it is a cheating service and gullible prospects fall prey to them. Marriages are done only once therefore their daylight looting business is flourishing and people like are wasting time and money.
Omg...!!! Thanks so much guys who have put in their thoughts and regrets about Shaadi VIP reviews. I was about to make 1 Lakh payment tomorrow after I have got convinced by them to go with it. I could not believe Shaadi VIP is such a BIG FRAUD in deceiving ppl to this level. Again appreciate all your time and efforts to let all people aware about their irresponsibility. You just saved my 1 Lakh money...I am thinking to go with Bharati Matrimony VIP. Can you also please let us know your take on BM VIP Site? Thank you AL very much. Cheers...God Bless you all...
madx62's reply, Sep 1, 2018
I suggest not going for any VIP or assisted service and their employees are hopeless. Take only paid membership which you can afford. Nobody knows your more than yourself and prospective other party is rarely positive to calls by third party on your behalf. At least personally I feel sorry for those who cannot do it themselves and depend on talking by third party.
VIP Shaadi Service is the worst, which is why I have not given any rating to them. We should not let this company off the hook but seek damages from them by litigation in consumer courts. Is there any lawyer among this group who can advise us?
Thank God for these reviews. I was thinking about this service. Glad I didn't pay yet and won't bother anymore. So disappointing to hear all these experiences.

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