Shaadi.com — Inconvenience caused - require quick action

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New Delhi, Delhi

I have been a shaadi.com (http://shaadi.com/) customer from last 3 years, I am looking for a suitable groom for my daughter who stays in UK. After three years of long association with shaadi.com (http://shaadi.com/), I decided to avail select shaadi services for my daughter. But now I repent my decision. As I was being fooled by your managers & your executive Mr. Sohail Khan. Starting with your relationship manager Akash mishra who wasted our time, by not sending profiles on time. He never was in touch and even after so many reminders by us, the profiles he use to send us never use to match our criteria. He literally wasted our time which is why we choose to change relationship manager. In these three months of select shaadi (http://shaadi.com/) service we didn’t get any fruitful result.

Me and my wife then decided to surf the online portal ourselves and access the profiles of shaadi members and look for the suitable matches. We shortlisted some members as prospects. But with the end of membership we lost all contacts. Unable to contact the people as cannot view any contact info.

We are highly disappointed by the shaadi.com (http://shaadi.com/) service & sorry to say but select shaadi relationship managers are not capable enough to handle things. Things were being dragged by your managers just for no reason, as if you guys just needed money from us & in return provided us nothing.

And not just that, your executive Mr. Sohail Khan from Mumbai has cheated me. Before service got over I had word with Mr. Sohail Khan and he wrongly told me that this service will continue for an year even when select shaadi service will get over. And the contacts we have viewed will not get affected. But the day service got over; all the contacts were vanished from the list. Now what will you call this? I have been misled by him. SELECT SHAADI IS A BIG FRAUD! Because of such unprofessional & untrustworthy behavior customers like us will never trust your services. Now all I want is that all my accepted contacts to get retrieved for which I have paid. I have complaint several times but not received any response from your end. I want instant reply to my complaint. My daughter's shaadi id is SH08519781.

S.Sharma