Shaadi.com — Need money refund of gold + membership service from shaadi.Com

Address:

Cuttack, Odisha

On 8th Jan 2014 I have received a refund amount of Rs 9310 (order no[protected], 23rd Dec 2013) which I have paid w.r.t. the continuation of our previous order no.[protected], GOLD+(3 months validity by investing Rs 3990 on 19th Dec 2013).

I have registered in Shaadi Select with a believe that relationship expert will help me to find a suitable boy for my daughter.First miss Jagjit Kaur then miss Jyoti Tripathi were taking care of my daughter profile.But to my surprise without intimating me, the Rs 9310 was refunded to our account.This raised following concerns in my mind and I need proper clarification about it.
1.Why my Gold + membership or Shaadi Select membership was closed without intimation.
2.If my daughter's profile as Shaadi select is closed then why I was not refunded full amount Rs 13300 instead only Rs 9310 was refunded to my account and not Rs 3990

3.If Rs 9310 was refunded and Shaadi Select feature was closed then I need a clarification on which basis my previous order no.[protected], GOLD+membership (3 months validity---Rs 3990) was closed when three months duration is not over?


The approach of Shaadi.com was very disheartening, irresponsible and unprofessional. The relationship manager could have clearly told us that there were no profile as per our preference for which our membership could be closed. in such situation we could have discuss it further and change are preferences accordingly.

I have already intimated to Miss Jyoti Tripathi that If candidate from Delhi and NCR region are not available in our community then we can search in Bangalore region also. Arbitrarily every thing was decided by Shaadi.com without consulting me, the membership was closed. Today when I asked Miss Jyoti she is telling me that because of our partner preference and non availability of candidate, they have decided to close our membership.I NEED A PROPER EXPLANATION TO EVERY THING

I request to start Gold+ membership as per order no.[protected] or else refund me my full money and I will delete my account from Shaadi.com without any question. If entire amount will not refunded (i.e.9310+4990=13300 rupees)I will go to consumer court for this injustice.

PROFILE ID.:SH80819041