Shaadi.com — Violation of member's Privacy by executives, Technical isses, messages sent not vissible to free members | |||
I am a paid member at shaadi.com and my profile id is SH19277745. I am facing three major technical glitches- 1) When I click on the preferred match in the match section, I get an error message stating no profiles in my search whereas my preferred matches show thousands of matches as visible in attached picture. I was told by one of your executives to try clearing cache and cookies when this problem occurs, but it is of no use there seems to be a technical issue at your end. 2) In the preferred match section, I happen to see only those profiles that I have contacted( declined by either o[censored]s, awaiting a response, ignored, shortlisted etc). This was confirmed with one of your executive Zeeshan. The partner preference that I have is correct and correctly defines the partner we are searching for. Restricting it would discard a lot of possible matches o and selecting doesn't matter would fill searches with unnecessary profiles. 3) If I send an email on your customer care id, the mail is never received by you, even though it is perfectly delivered from my id. 4) I had send messages to many members from my paid profile, but according to a policy of shaadi.com, a free member cannot read any messages sent to them. 5) I had asked for a written apology from company but they failed to give me that. This time when I have taken a membership I have faced a number of technical issues since day one. Following is a brief sum up of the same- 1) Since day one I faced an issue with Refine search option which was due to a technical glitch at your end( a community Sennai was creating issues in all profiles). This was solved in about a month 2) An executive from your end had accessed my profile and viewed 10 of the contacts and made extreme changes in my profile from your end. This took around 20 days to be solved. This has been a terrible experience taking a paid membership this time. I expect a fast resolution for the same and a refund of money I paid. Also, I need a written apology for all the issues I have faced. Was this information helpful? | |||
People-Group / People Interactive India customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Sir,
AS you can see it has been quite some time since I have been trying to get a resolution to my problems but no action has been taken on your part. Now the resolution I seek is to get a refund of the amount I had paid to avail the membership. I would like to clarify the fact that I am not including the compensation for the problems had faced or the fact that my privacy was evaded by one of your executive who hacked into my profile and made terrible changes, contacted members on my behalf, declined and ignored many profiles and also viewed member's contact details. I have enough proof for all claims made by me and I have, at multiple times presented your executives with the same.
Kindly feel free to reach me after 17:00 hours any day. Also, I would prefer to speak with one managerial level executive due to the seriousness of the issued discussed above.( Please do not have different executives call me on weekly basis as I don't want to waste time, of either o[censored]s, by repeating my problems over and over again)
Warm Regards
AS you can see it has been quite some time since I have been trying to get a resolution to my problems but no action has been taken on your part. Now the resolution I seek is to get a refund of the amount I had paid to avail the membership. I would like to clarify the fact that I am not including the compensation for the problems had faced or the fact that my privacy was evaded by one of your executive who hacked into my profile and made terrible changes, contacted members on my behalf, declined and ignored many profiles and also viewed member's contact details. I have enough proof for all claims made by me and I have, at multiple times presented your executives with the same.
Kindly feel free to reach me after 17:00 hours any day. Also, I would prefer to speak with one managerial level executive due to the seriousness of the issued discussed above.( Please do not have different executives call me on weekly basis as I don't want to waste time, of either o[censored]s, by repeating my problems over and over again)
Warm Regards
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+91 22 4351 7007 (HQ)
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2B (2) (ii) Ground Floor, Film Centre, Building 68, Tardeo Road, Tardeo, Mumbai, Maharashtra, India - 400034
We regret the experience you have had and are currently reviewing your account details. We will connect and resolve this for you. Request your patience in the interim.
Regards,
Shaadi.com