Sharp India — Intentional service related harrassment

Address:

Kolkata, West Bengal

Dear Sir,

We would like to inform you that we had purchased AR5618S
photocopy machine from Lumen Telesystems.Our company name is Model Electric Oil
Mill.When we purchased the machine we had duly informed the sales person
Mr.Prasenjit Kayal that for repair/other service related issues we need a
person to visit within 24 hours to which he had agreed.We are a family business
and me and my father are the cheque issuing authority and cheque or neft would
not be issued the same day.We had mutually agreed that any bill would have to
be submitted and we would make a payment through neft later and that we do not
make any payments on Thursdays.


We have never defaulted on any payment.We have paid by
neft/cheque.


Our machine is lying non-functional and a lady at service
desk (ph.[protected] Lumen TELESYSTEMS was duly informed on 22/04/2015 that
we need someone to come and check the fault.The lady told us to either send them
a purchase order for a toner.Why should I send a purchase order when nobody has
come and checked/inspected what is wrong with the machine.


When we called back on 23/04/2015 (ph.[protected] and
enquired whether the person will be coming or not.The lady first disconnected
our calls at least 5 times. Even though I could hear her voice, yet she could
not hear mine which was clearly a trick to avoid our calls.On the six attempt a
gentleman answered the call.He informed me that he would not send a person without
a purchase order.Does he expect me to sit around waiting for a person to issue
cheques/purchase orders even before our machine has been inspected.He said that
his company is private limited one and he has his policies.Unfortunately the
company Lumen Tele-systems sales person Prasenjit Kayal had agreed to certain
terms verbally during sale of the machine which are being violated.Does Lumen
Telesystems change its policies once the machine is sold.


There could be another reason for this.A person who identified
himself as Rajib Dhar (ph no.[protected]) has called me up repeatedly.He
informed that he knows that we have purchased a photocopy machine.He would be
able to offer services cheaper than 'Lumen Telesystems'. There is no way for
him know these details unless someone from within Lumen Telesystems has informed him.Is my harrassment due to my
refusal to take service from anyone other than the authorised distributor.


It is past 12 noon on Friday, 24th April, almost 48 hours
after we informed Lumen Telesystems and there is no sign of any help.


Please help us.

regards,

Samrat Mukharji
Model Electric Oil Mill
114/6 Hazra Road
Kolkata-700026
partner
[protected]@gmail.com
Kolkata