Sharp India — Wall mounting not done -- 3 weeks after purchase.

Address:

Thiruvananthapuram, Kerala

Dear Sharp, LED TV 39 LE 155m was purchased on 19 June. It was said that the wall mount will be done with in 24 hours. On contacting, the service center at Trivandrum, they said there was a shortage of brackets to do the wall mounting, but promptly did the table mounting. After that it was chase to find the right people to call and get it this done. Called multiple times to sharp toll free number . The reply was same, technician will call you with in 24 hours to get an appointment. Request number are 1) 820387 [protected] From call center I was provided with number of Sharp escalation points 1) Ashok 2) Rajesh 3) Chandra Shekar From the first two people I understood that Sharp's Vendor was shipping the brackets from Pune and it was reaching Kochin. This update was given to me for 2 Weeks. " My question to them was " Sharp being a big brand" and still struggling to find brackets to fix a TV, and said it was a shame" More over the people handling Customer call at Trivandrum, was rude in replying and was very adamant on stating that Bracket are not available. Then I was in contact with Chandrashekar, he said there will be arrangements made for bracket to do the wall mount .. was happy with the resolution after two weeks. On 3rd July, the technician came to do the wall mounting, but after the first part was fixed in the wall, the LED TV could not be mounted on the bracket. Reason was that the space between the TV and the wall, it was not able to hold the HDMI cable. What a shame that Sharp is providing TV but will not be able to use the port as there is no space between the wall and the TV to plug HDMI or for the other accessories. The brackets are from "Priyanka safe support", On call back Chandra shekar, it was under stood that they can put a bush to fix the issue, but it was warned by the technician that it is not recommended as it will be able to hold the TV. Now, it is back to square one. The TV is still table mounted. and in the main hall we have an odd fitting in the wall with half the bracket let hanging. Please find attached the photos for reference. Could you please do the needful. You can contact me at[protected].