[Resolved]  Sheela Foam Pvt. Ltd. — Undersized Mattress Sold and no action on several reminders

Address:

Kolkata, West Bengal

Rajul Agarwal <[protected]@gmail.com> Nov 15 (1 day ago) to Customer Dear Mr Vikas/Ms. Sakshi, As per our discusisons on 8.11.2013, Sheela foam were supposed to take corrective action to redress my complaint. Regret, have not had any positive response today apart from a call informing that the matter is being discussed internally. Please inform me when my mattress shall be replaced. Best Regards Rajul Agarwal [protected] Forwarded message[protected] From: Rajul Agarwal <[protected]@gmail.com> Date: Fri, Nov 8, 2013 at 5:27 PM Subject: Re: Sleepwell online complaint Acknowledgement No: 3365 To: Customer Care <[protected]@sheelafoam.com> Dear Mr Vikas and Ms sakshi, Please refer our long discussions of date. As a special case I am ready to wait for another week till next Friday for resolving this issue. It may please be noted that the mattress was delivered on 17.10.2013 and already 22 days have passed without any action from your Kolkata Dealer and area representative. As such I expect that the mattress shall be replaced by next Friday i.e 15.11.2913. Best Regards Rajul Agarwal On Thu, Nov 7, 2013 at 6:03 PM, Customer Care <[protected]@sheelafoam.com> wrote: Dear Sir, With reference to your below mail, we would like to confirm you that your complain is already escalated to the Higher Management as well as to our Production Unit. We would request you to wait for a week time as per our discussion with our Area Sales Manager. Customer Care, Sheela Foam Pvt Ltd. Toll Free:[protected] /[protected] Land Line: +[protected] www.sleepwellproducts.com From: "Rajul Agarwal" <[protected]@gmail.com> To: "Customer Care" <[protected]@sheelafoam.com> Sent: Wednesday, November 6, 2013 9:24:33 PM Subject: Fwd: Sleepwell online complaint Acknowledgement No: 3365 Dear Sir/ Madam, This is to inform you that Mr Kamlesh has not fulfilled his promise to resolve the issue inspite of 10 days since his inspection. He can also not be contacted on his phone. Please arrange to replace the mattress at the earliest else i shall have no option but to go in for a legal action. Best Regards Rajul Agarwal [protected] Forwarded message[protected] From: Rajul Agarwal <[protected]@gmail.com> Date: Tue, Oct 29, 2013 at 11:22 AM Subject: Re: Sleepwell online complaint Acknowledgement No: 3365 To: Customer Care <[protected]@sheelafoam.com> Dear Sir/Madam, Kindly note that your Mr Kamlesh Majumdar ([protected]) has visited the site and taken measurements and other details of the mattresses. After measurements, he has also found the mattress to be undersized. He has confirmed that he will respond by today and inform the date by which the mattress will be replaced. As i need to shift in my flat by the first week of November, would request to replace it within this week. Best Regards Rajul Agarwal On Tue, Oct 29, 2013 at 9:25 AM, Customer Care <[protected]@sheelafoam.com> wrote: Dear Sir, We apologies for all the inconvenience caused to your, with reference to your below mail, we would request you to provide us the following details in order to register the complaint and get that attended by our Area Sales Incharge of your territory. 1. Mattress Serial Number 2. Mattress Bill Number. Customer Care, Sheela Foam Pvt Ltd. Toll Free :[protected] /[protected] Land Line: +[protected] www.sleepwellproducts.com ----- Original Message ----- From: [protected]@gmail.com To: [protected]@sheelafoam.com Sent: Saturday, October 26, 2013 5:33:27 PM Subject: Sleepwell online complaint Acknowledgement No: 3365 Thank you for logging the complaint: Acknowledgement No: 3365 Customer Name: Mr. Rajul Agarwal Address: "Raj Roashni", 94 Sahapur Main Road, City: KOLKATA State: WEST BENGAL Dealer: MOBEL FURNITURES Date of Purchase: 17/10/2013 Telephone: Mobile: [protected] Email: [protected]@gmail.com Serial No: Model: SLEEPWELL DUET Complaint Type: Size Variation Complaint: I had the misfortune to book TWO Sleepwell matresses from MOBEL Store, Homeland Mall Kolkata on 06.10.2013. The mattresses were delivered on 17.10.2013 vide invoice number A 2817 . One of the mattress was undersized and was immediately pointed out to the sales rep at the store who assured to get it attended and requested to take delivery. when there was no response for 2 days a personal visit was made to the store on 19/10/2013 when Mr Shantanu Saha - Customer care Manager assured that rep of the company would attend the complaint latest by 21.10.2013. However, even after 10 days and repeated follow ups no one has till now attended to the complaint either from the store or from Sheela foams the makers of this mattress. REALLY SHABBY WAY OF TREATING THE CUSTOMERS. THE SALES REP WERE TANMOY AND SHAMIT AND THE SENIOR PERSON SHANTANU SAHA - THE CUSTOMER CARE MANAGER. We will respond to your email as soon as possible. Thank you for your enquiry. If you have any other questions or comments, please email us at [protected]@sheelafoam.com or call us at [protected](Toll Free), [protected](Helpline). Best Regards, Sleepwell Customer Care