| Address: | Bangalore, Karnataka |
I am a regular customer of Shell petrol bunk in Bommanahalli, Bangalore. In Bommanahalli, Shell petrol bunk is located near Oxford college. Here, everytime we need to stand while they are filling the petrol. If we ask them for a reason, they are saying that, this is the rule their company following. Unless otherwise some rules given by Indian government, they can't simply form some rules on their own.
If we are in hurry and need to fill fuel fast, we can't stand and wait for them to fill, that time, they are not even filling the fuel. They are treating consumers like they are giving petrol for free of cost. This worst behaviour needs to be stopped immediately. As per consumer law, a consumer have a right to get a service from a service provider. Unless otherwise any instruction given by the Indian government, they are not supposed to create their own rules. Shell petrol need to answer this query, they have to stop treating consumers like slaves. In India, Shell should follow Indian government rules and regulation. If the same behaviour continued in future, I will file a case against Shell India. Was this information helpful? | 
