[Resolved] Shine.com — Cancel my orders and refund my money

[Resolved] Shine.com — Cancel my orders and refund my money

R Rajeskumar.s Mar 25, 2024 Apr 1, 2024 This thread was updated on Apr 1, 2024

Dear sir, i have contact shine team regarding job support. initially the have informed to pay Rs 3567. After that relationship manager contact to me. he manipulating to me to pay Rs.6357. Again he forcing to me pay, i regret to pay . he blackmailing me .if you are not paying before paid to be waste based on his black mailing I have paid upto Rs40000. paid upi transaction attached for reference Why these things is not maintained or mentioned in the Shine portal before taking this service? why these things are hidden? Why in a call we need to pay all these amounts? also why don't you have a refund policy which we have bought now and didn't use your service yet or activate your service yet. As per govt rules we have an option to cancel at any time with in 15 days. You are in media industry dont you know this? I want to cancel both of my below services I paid today, for which I didn't use the services till now and want my refund back. If you say you can't refund and there is no refund policy I will proceed legally and get my money back Order details and transaction details. Application package booster:Rs:3657. Invoice id:IN20240423_961399 Payment id: pay_NpklgtIlM68BAn Education verification plus pacage and interviewing and hiring test invoice id IN20240423_:961366 Rs.6371. Payment id:pay_NplpDmvqE0Bv8E Job profile verification plus pacage and issue focused negotiation test Rs:8376 Invoice idIN20240423_961376 Payment id pay_NpltaZ7x3MygRe Visual resume for experienced professionals Invoice id:IN20240423_:961432 Rs.9035 Payment id :pay_Npmy30P5YZRp1j Professional summary and job interview guidence training RS:14158 Invoice id:IN20240423_:961435 Payment id:pay_NpnDZz2kbyyE2a Note:All transactions paid through UPI and All payment are paid with GST. Thanks and regards S.Rajeskumar Was this information helpful? No (0) Yes (0)
May 2, 2024 Complaint marked as Resolved Shine.com customer support has been notified about the posted complaint. Verified Support Mar 29, 2024 Shine.com Customer Care's response Dear Sir, We wanted to provide you with an update regarding your recent order. Unfortunately, our system is currently unable to track the status of your order using the information provided. To assist you further and ensure that we resolve this matter promptly, could you please share the registered details associated with your order? Please provide us with any relevant details such as order number, transaction ID, or any other information that could help us locate your order in our system. Once we have the necessary information, we will promptly investigate the status of your order and provide you with an update. Your satisfaction is our top priority, and we are committed to resolving this issue as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your cooperation in providing the requested information. Thank you for your understanding and patience. Should you have any questions or concerns, please don't hesitate to contact us. Regards, Team Shine Mar 29, 2024 Updated by Rajeskumar.s Hi, Based on your query I want to cancel both of my below services I paid 23rd march, for which I didn't use the services till now and want my refund back. If you say you can't refund and there is no refund policy I will proceed legally and get my money back. Application package booster:Rs:3657. Invoice id:IN20240423_961399 Payment id: pay_NpklgtIlM68BAn Education verification plus pacage and interviewing and hiring test invoice id IN20240423_:961366 Rs.6371. Payment id:pay_NplpDmvqE0Bv8E Job profile verification plus pacage and issue focused negotiation test Rs:8376 Invoice idIN20240423_961376 Payment id pay_NpltaZ7x3MygRe Visual resume for experienced professionals Invoice id:IN20240423_:961432 Rs.9035 Payment id :pay_Npmy30P5YZRp1j Professional summary and job interview guidence training RS:14158 Invoice id:IN20240423_:961435 Payment id:pay_NpnDZz2kbyyE2a Note:All transactions paid through UPI and All payment are paid with GST. Verified Support Apr 01, 2024 Shine.com Customer Care's response Dear Sir, We are writing to inform you that we have assigned a dedicated Service Account Manager to assist you with any queries or concerns you may have regarding our services. Your Service Account Manager is well-equipped and capable of addressing your grievances and providing you with the guidance and support you need. Your assigned Service Account Manager will reach out to you shortly to introduce themselves and to discuss any issues or questions you may have. They will work closely with you to ensure that your experience with our services is smooth, satisfactory, and meets your expectations. Please feel free to communicate directly with your Service Account Manager for any assistance you may require. They are here to support you and will do their utmost to address your concerns in a timely and efficient manner. Thank you for choosing us as your service provider. We are committed to providing you with the highest level of service and support, and we look forward to assisting you with your needs. Regards, Team Shine
Add a Comment	Share
Submit Close